About Us
About Us
Our Story
At Bella Cleaning, we have a remarkable trajectory that stems from the visionary leadership of Louili. In 2016, Louili founded the company, drawing upon her extensive expertise and experience in the industry.
Under Louili’s guidance, our company has flourished, becoming a trusted name renowned for its exceptional service. Louili’s profound understanding of the cleaning industry has been instrumental in shaping our commitment to delivering meticulous and superior-quality work to our valued clients.
Louili invaluable experience, combined with her passion for providing unparalleled customer satisfaction, has been the driving force behind our company’s success. Her unwavering commitment to maintaining the highest standards has shaped our company’s culture and continues to inspire our team members to strive for excellence in every task we undertake.
Louili’s has steadily grown, expanding its reach and solidifying its position as a leader in the industry.
Values
Integrity
Being open and honest in all circumstances.
Commitment
Persist in delivering a spotless service.
Innovation
Always look for evolution and follow the market trend.
Knowledge
Encourage learning and personal development.
Safety and sustainability:
Safeguarding the health and wellbeing of our clients, our staff, and the environment.
Loyalty
Build strong connections with customers and staff.
Respect
Behave professionally and treat everyone with respect and dignity.
Communication
Share of information and ideas.
Customer Guidance
These terms of service are designed to help our clients understanding the service they are purchasing. These terms clarify and describe our guarantee, exclusions, cancellations and potential problems we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home.
Cleaning-day Home Preparation
Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to “pick up.” This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks. If you’d like our cleaning technicians to do these tasks for you, please call us (in advance) so your cleaning fee can be adjusted for the additional “cleaning preparation” time. If If you need an extra service, as clean inside of the fridge, oven, porch, decks, windows inside that was not directly discussed on the previous contact, please call or send a text message to the office in advance to ajuste the price and availability , some of those are part of the first or deep cleaning package.
Scheduled “arrival Window” for Cleanings
When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. If we are late, we will call or text your phone number. If you can not be home, no worries, just leave us the instructions and we will handle it!
House Privacy
To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning.
Dusting
Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.
Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.
Dusting Knick-Knacks, Collectables, Stand-up Picture Frames, and other small items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf we may dust the items where they sit and the surface around them.
Dusting height limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2 step stepladder. We do use extension poles to high dust rooms but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.
Cleaning Supplies
Our cleaning technicians bring the tools and products needed to thoroughly clean your home. We will use your stock of trashbags to refill the cans and paper towels to assist in some areas of the cleaning. If you have any questions about the products we use please email us at Louili@bella-clean.com
Pet Special Consideration and Instructions
We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets’ actions. If your pet has ANY special requirements, we recommend boarding them for the day of the cleaning. Also, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litter-boxes. Thank you for your understanding.
Rescheduling Your Cleaning
Rescheduling your cleaning can result in the cost of your service being Less Than, More Than or the Same As your last cleaning, or your Recurring Schedule cancelled altogether.
Example 1
Bi-Weekly customer “skips” a cleaning, creates a four-week interval between visits and the applicable (higher) Monthly rate will apply to the next cleaning. Monthly (every four weeks like clockwork) is up to 50% higher than the bi-weekly rate.
Example 2
Bi-Weekly customer “skips” a cleaning, creating a threeweek interval between visits and that rate will be up to 25% higher than the bi-weekly rate and then resume back to the regular rate once the bi weekly cadence is resumed.
Example 3
Monthly (every four weeks like clockwork) customer skips a week creating a 5 week interval, the rate would be the monthly rate + up to 25% of the monthly rate; if a customer skips two weeks creating a 6 week interval, the rate is the monthly rate + up to 50% of the monthly rate; if longer than 6 weeks, the One Time rate applies.
Example 4
Bi-Weekly customer who requests an additional cleaning in-between scheduled visits would be charged the applicable (lower) “Weekly” rate for the next 2 cleanings as there will be a one-week interval between both cleanings.
Example 5
A recurring customer cancels 2 or more cleanings in a row. Our business may cancel their recurring cleaning schedule and request they call when they are ready to resume and, if appropriate, be placed on the waiting list.
FEE FOR RESCHEDULE, CANCELLATION, REDUCTION OF SERVICES REQUESTED, OR LOCK-OUT FOR RECURRING SERVICE WITH LESS THAN A 72-BUSINESS HOUR NOTICE
We are happy to work with customers to reschedule, reduce the services requested, and cancel services throughout the year to work around your schedule. However, if you cancel or reschedule your appointment after 72- business hour notice, you will be charged the full amount of the cleaning. ALL CANCELLATIONS AND/OR RESCHEDULES MUST BE IN EMAIL OR TEXT.
Please note that some last-minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lockbox or other methods.
TERMINATION OR PAUSE OF RECURRING CLEANINGS
If you would like to cease receiving service temporarily, long-term, or permanently, or reduce the frequency of your cleaning cadence, we require 2 weeks’ notice. Less than this is considered a late cancellation and you can be charged.
PAYMENT FOR SERVICES
Payment is due in full upon completion of the work or services provided in the same day after our cleaning. We accept Zelle, check or 5% discount by cash.
Bella Clean
Brazilian Home Care in Tulsa Metro Area
8182 East 44th Street Tulsa, Oklahoma 74145
918 568 6996 (text preferred)
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